Licensed Operator
The licensed operator responsible for providing Mega Riches gambling services in Great Britain is Videoslots Limited, a company incorporated and registered in Malta.
- Legal entity: Videoslots Limited
- Country of registration: Malta
- Company registration number: C49090
- Registered office: The Space, Levels 2 and 3, Alfred Craig Street, Pietà, PTA 1320, Malta
- UK Gambling Commission account number: 39380
- Remote operating licence reference: 039380-R-319311-036
The operator’s current licensing status can be checked directly in the UK Gambling Commission public register.
Licence and Regulatory Authority
Videoslots Limited holds an active remote casino operating licence issued by the Gambling Commission of Great Britain. The licence authorises the operator to provide remote casino facilities to eligible customers in Great Britain, subject to the Gambling Act 2005, the Licence Conditions and Codes of Practice, applicable technical standards and consumer protection requirements.
The same remote licence reference also covers additional activities recorded in the public register, including remote bingo, remote general betting on real events and linked gambling software. The availability of a particular product remains subject to the operator’s terms, regulatory permissions and territorial restrictions.
Licensed Domain
The UK Gambling Commission records https://mega-riches-uk-casino.com/ as an active domain associated with Videoslots Limited. Players should check that they are using a domain listed in the regulator’s register before creating an account or transferring funds.
Territorial Scope
The UK Gambling Commission licence permits the operator to provide remote gambling services to consumers in Great Britain, comprising England, Scotland and Wales. A Great Britain operating licence does not automatically constitute authorisation to offer gambling in Northern Ireland or any other jurisdiction.
Access to individual services may also be restricted according to residence, location, verification results and applicable local law. Customers must provide accurate information and must not attempt to bypass geographical or regulatory controls.
Age Restriction
Mega Riches gambling services are restricted to persons aged 18 or over. Registration or gambling by a person under 18 is prohibited. The operator may carry out age and identity checks before permitting gambling or processing a withdrawal.
If the required checks cannot confirm that a customer is at least 18 years old, the account may be restricted or suspended while the information is reviewed. Parents and guardians are encouraged to protect account credentials and use appropriate filtering software on devices accessible to minors.
Anti-Money Laundering and KYC Controls
Videoslots Limited is required to maintain risk-based anti-money laundering and counter-terrorist financing controls. These controls support compliance with applicable legislation, UK Gambling Commission licence conditions and the operator’s obligations to prevent gambling facilities from being used for criminal purposes.
Know Your Customer checks may include:
- verification of the customer’s name, date of birth, residential address and contact details;
- review of an identity document and proof of address;
- verification of ownership of a payment method;
- assessment of transaction history and account activity;
- source of funds or source of wealth enquiries where required;
- screening for fraud, sanctions exposure, politically exposed person status and other identified risks.
The operator may request additional evidence, restrict transactions or suspend an account while checks are completed. Funds may not be released where doing so would breach a legal or regulatory obligation. Customers must provide complete, accurate and current information and must not use payment methods belonging to another person.
Protection of Personal Data
Personal data must be processed lawfully, fairly and transparently in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018 where they apply to customers in Great Britain.
Information may be processed for account administration, identity verification, payments, fraud prevention, AML compliance, customer support, safer gambling monitoring, legal reporting and the performance of the customer contract. Processing must be limited to an appropriate legal basis, such as contractual necessity, legal obligation, legitimate interests or consent.
The operator applies technical and organisational safeguards intended to protect personal data against unauthorised access, alteration, loss or disclosure. Access is restricted according to operational need, and service providers processing information on the operator’s behalf must be subject to appropriate contractual and security requirements.
Subject to legal limitations, customers may request access to their personal data, correction of inaccurate information, restriction of processing, data portability or erasure. Certain records may be retained where required for AML, regulatory, accounting, dispute resolution or legal defence purposes. Further information is available in the Mega Riches Privacy Policy.
Responsible Gambling
Gambling must be provided as an adult leisure activity and not presented as a source of income or a solution to financial difficulties. The operator is required to identify indicators of gambling-related harm, interact with customers where appropriate and provide tools that support informed control over gambling activity.
Available safer gambling measures may include:
- deposit, loss, wagering and maximum stake limits;
- session controls and reality checks;
- temporary account breaks;
- account locking and self-exclusion;
- restrictions on marketing communications;
- access to independent support organisations.
Customers in Great Britain may also register with GAMSTOP, the national multi-operator self-exclusion scheme for online gambling businesses licensed by the UK Gambling Commission. Information about operator-level controls is provided on the Mega Riches Responsible Gaming page.
Complaints and Dispute Resolution
A customer who wishes to dispute a transaction, account decision or aspect of the service should first submit a complaint directly to Mega Riches customer support. The complaint should include the account details necessary for identification, a clear description of the issue, relevant dates and copies of supporting records.
- The customer submits the complaint through an official support channel listed on megariches.com.
- The operator acknowledges, investigates and responds under its internal complaints procedure.
- If the complaint is unresolved, the operator issues its final position or explains the next stage of the process.
- Once the internal procedure is exhausted, or eight weeks have passed without resolution, an eligible gambling dispute may be referred to an approved Alternative Dispute Resolution provider.
- The operator’s final response should identify the appropriate ADR provider and explain how the dispute may be submitted.
An ADR provider considers eligible gambling disputes independently but does not replace the UK Gambling Commission as regulator. The Commission does not normally determine individual contractual disputes or recover money on behalf of customers. However, regulatory concerns may be reported through the UK Gambling Commission reporting service.
Complaints concerning the processing of personal data may also be referred to the Information Commissioner’s Office after the operator has been given a reasonable opportunity to address the matter.
Verification of Regulatory Information
Licence status, approved domains, licensed activities and regulatory actions may change. Customers should verify current information through the official UK Gambling Commission register before registering or depositing funds.
This page is intended to provide a clear summary of the regulatory framework applicable to the licensed Mega Riches service. It does not replace the operator’s terms and conditions, privacy policy, complaints procedure, responsible gambling policy or any requirement imposed by applicable law.